a) Clear the cache of the ‘Camera’ app.
To clear an app’s cache: go to main menu->select “Settings”->“Apps”->select “VIEW ALL ×× APPS”->select “Camera”->select “Storage & cache”->select “CLEAR DATA’ and “CLEAR CACHE”.
b) Clear the cache of the ‘Photos’ app.
To clear an app’s cache: go to main menu->select “Settings”->“Apps”->select “VIEW ALL ×× APPS”->select “Photos”->select “Storage & cache”->select “MANAGE SPACE” and “CLEAR CACHE”.
c) Check if a third-party camera app is installed. If yes, please uninstall any third-party camera apps.
d) Try to reset or update your device. (Refer to “How can I perform a factory reset on my device in the Back Up & Reset module” & “How can I upgrade my device in the Basic Settings module”).
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the official website or APP “Support Center.
Note: Available settings and menus may vary depending on device model and software version.
